This Private Mailbox Service Agreement (this “Agreement”) is a Service-Specific Agreement between Dappr Technologies, Inc., a Delaware corporation (“Dappr,” “we,” “us”) and the business customer accepting this Agreement (“Customer,” “you”).
This Agreement governs your access to and use of Dappr’s Private Mailbox service (the “Private Mailbox Service” or “Service”).
1. Relationship to Dappr Terms of Use and Privacy Policy
1.1 Incorporation by reference. Your use of the Service is also governed by Dappr’s Terms of Use and Privacy Policy (together, the “Platform Terms”), which are incorporated into this Agreement by reference. If a capitalized term is not defined in this Agreement, it has the meaning given in the Platform Terms.
1.2 Order of precedence. If there is a conflict, the documents control in this order (highest to lowest):
(a) this Agreement (for the Private Mailbox Service only);
(b) any plan-specific order form, checkout page, invoice, in-product pricing page, or other Dappr document that describes fees or limits you selected for the Service (collectively, “Order Documents”);
(c) the Terms of Use; and
(d) the Privacy Policy (but the Privacy Policy controls for privacy/data-handling topics to the extent it expressly addresses them).
1.3 No legal advice; not a registered agent service. Dappr is not a law firm and does not provide legal advice. The Service is not a registered agent service, and the Service Address (defined below) may not be used as your registered agent address.
2. Definitions
For purposes of this Agreement:
“Business Day” means a day other than a Saturday, Sunday, or U.S. federal holiday.
“Content” means images, scans, metadata, and other information derived from Mail Items and made available through your Dappr account.
“Courier” means any shipping carrier or delivery provider (including USPS and private carriers).
“Mail Item” means any letter, flat, parcel, package, or other item delivered or attempted to be delivered to the Service Address.
“Mail Processing Partners” means third parties (including one or more CMRAs and their subcontractors) that Dappr engages to receive, handle, scan, store, forward, shred, dispose of, or otherwise process Mail Items in connection with the Service.
“PMB” means a private mailbox identifier associated with the Service Address.
“Scannable Letter” means a Mail Item that, in Dappr’s and/or a Mail Processing Partner’s reasonable judgment, can be opened and scanned using standard document handling without being unreasonably excessive, unsafe, prohibited, or impractical.
“Service Address” means the street address (and associated PMB formatting) assigned by Dappr for your use with the Service.
“Service Data” means operational and account data related to the Service, including Mail Item logs, status events, forwarding requests, delivery exceptions, and identity/authorization artifacts (including Form 1583 if applicable).
“Unacceptable Mail” means Mail Items that Dappr and/or a Mail Processing Partner will not accept or process, including categories described in Section 8 and Appendix A.
“Unauthorized Mail” means Mail Items that are not addressed exactly as required by Section 6 (including Mail Items addressed to individuals rather than the Customer’s business name).
3. Eligibility; Business-Only Service; Authority
3.1 Business customers only. The Service is available only to businesses using Dappr and only for business purposes. You represent and warrant that you are using the Service solely in connection with your business activities.
3.2 Authority to accept. The individual accepting this Agreement represents and warrants that they have authority to bind Customer to this Agreement and the Platform Terms.
3.3 Ongoing eligibility. Dappr may require additional information at any time to confirm eligibility, compliance, or operational feasibility (including identity verification beyond Dappr’s standard flow). Failure to satisfy these requirements may result in suspension or termination under Section 12.
4. What the Service Is (and Is Not)
4.1 Service features. Subject to this Agreement, Dappr will provide the following features, as described in the Order Documents and Dappr documentation, and as made available in the product from time to time:
(a) Service Address in California, Delaware, or Florida (subject to availability);
(b) receipt and processing of Mail Items delivered to the Service Address;
(c) digital notifications and online access to Content through your Dappr account;
(d) automatic scanning of Scannable Letters (subject to limits, exceptions, and operational constraints);
(e) forwarding of eligible Mail Items to destinations supported by available Couriers and service options;
(f) shredding and disposal of Mail Items according to your instructions and/or default policies; and
(g) check deposit functionality if and when offered for your plan (Section 10 and Appendix C).
4.2 No pickup; no premises access. You acknowledge and agree:
(a) You cannot pick up Mail Items at the Service Address or any processing location.
(b) You have no right of entry or access to any facility used to receive or process Mail Items.
(c) There is no receptionist, staffed front desk, office suite, or meeting space made available to you.
4.3 Not a physical office; no proof of occupancy. The Service Address is a PMB and not a leased office space. Dappr does not provide leases, “proof of office,” utility bills, or other confirmation of physical occupancy for private mailboxes (PMBs).
4.4 No guarantee of third-party acceptance. Some banks, regulators, platforms, or counterparties may not accept a PMB address for certain purposes. You are responsible for determining whether the Service Address is acceptable for your specific use case.
5. Service Address Issuance; Address Changes
5.1 Issuance timeline. Dappr will make the Service Address (including the PMB and required formatting) available in your Dappr account within one (1) Business Day after you sign up for the Service (unless delayed by verification, authorization, compliance checks, or operational constraints).
5.2 Shared addresses. You acknowledge the street address used for the Service Address (and in some cases the PMB scheme) may be shared with other recipients, including other Dappr customers. Dappr will make Content available only for Mail Items that meet the addressing requirements of Section 6.
5.3 Address modifications; relocation. Dappr may change, reassign, or relocate the Service Address (including the PMB identifier or formatting) for operational, compliance, security, or partner reasons. If Dappr does so, we may provide a transition period or forwarding process as determined by Dappr in its discretion, except where immediate action is required.
6. Addressing Rules
6.1 Required format; no modification. You must use the exact Service Address format provided by Dappr (including any PMB identifier, “PMB,” “#,” or other required elements). If you modify the format, Mail Items may be returned as undeliverable or mishandled, and Dappr is not responsible for resulting loss, delay, or non-delivery.
6.2 Business name required (no individual names). All Mail Items must be addressed to Customer’s legal business name (or an approved business name variation explicitly permitted in your Dappr account). Mail Items addressed to an individual (including employees, officers, managers, members, directors, or other stakeholders) are Unauthorized Mail and may be handled as described in Section 7.3.
6.3 No registered agent use. You may not use the Service Address as your registered agent address (for any jurisdiction), and you may not represent that the Service Address is a registered agent address.
6.4 Marketing permitted; no misleading claims. You may publish or promote the Service Address as your business mailing address (including on your website and marketing materials) only if you do not mislead others into believing the address is a staffed office, suite, or physical business location where you are present.
7. Mail Handling Rules; Unauthorized Mail
7.1 General acceptance. Dappr and Mail Processing Partners may accept and process Mail Items delivered by USPS and other Couriers, subject to operational limitations and this Agreement.
7.2 Signature-required items. Dappr and Mail Processing Partners may, but are not required to, accept Mail Items that require a signature. Dappr may refuse or return signature-required deliveries at any time.
7.3 Unauthorized Mail handling. Unauthorized Mail (including Mail Items not addressed to Customer’s business name as required by Section 6.2) may be, without notice and in Dappr’s sole discretion:
(a) returned to sender;
(b) refused at delivery; and/or
(c) shredded or disposed of (especially where return is not reasonably feasible or where the item appears suspicious, unlawful, or prohibited).
You acknowledge this may occur without scanning, without notification, and without any obligation to preserve the Mail Item.
7.4 Unsolicited/occupant mail. Dappr and Mail Processing Partners may discard bulk, occupant, promotional, or similarly unsolicited mail (for example: “Occupant,” “Current Resident,” coupons, advertisements, and other promotional materials) without scanning or notice.
8. Scanning; Content; Non-Scannable Mail
8.1 Authorization to open and scan. You authorize Dappr and Mail Processing Partners to receive, handle, open, scan, photograph, and otherwise process Mail Items as necessary to provide the Service, including automatic scanning of Scannable Letters.
8.2 Automatic scanning; limits. Dappr may automatically scan Scannable Letters and make Content available in your Dappr account. Your plan may include scanning limits (by item count, pages, storage, or other metrics). Additional fees may apply when thresholds are exceeded, as described in the Order Documents and Dappr documentation.
8.3 Refusal to scan; “unreasonably excessive.” Dappr and Mail Processing Partners may refuse to scan any Mail Item (or may scan only the exterior) if scanning would be unreasonably excessive, unsafe, prohibited, technically infeasible, or operationally impractical. “Unreasonably excessive” means the volume or nature of scanning materially exceeds typical customer usage or standard handling capacity.
8.4 Mail types typically not scanned. Without limiting Section 8.3, Dappr may decline to scan (and may treat as non-scannable) certain mail types, including:
(a) magazines;
(b) books;
(c) brochures;
(d) catalogs;
(e) ballots or election materials; and
(f) other items Dappr designates in documentation or in-product notices.
8.5 No guarantee of completeness or accuracy. Content may be incomplete, mis-scanned, out of order, partially obscured, or otherwise imperfect. Dappr does not guarantee Content will meet any evidentiary, legal, regulatory, or internal control requirement.
9. Storage, Shredding, Disposal, and Default Policy
9.1 Storage period. Unless otherwise stated in the Order Documents, physical Mail Items are stored for up to sixty (60) days from receipt (the “Storage Period”).
9.2 Customer action required. It is your responsibility to take action (for example, request forwarding or other available handling) before the Storage Period expires.
9.3 Default disposal after expiration. If you do not take action within the Storage Period, you authorize Dappr and Mail Processing Partners to shred and/or dispose of the Mail Item at their discretion, without notice.
9.4 Early shredding/disposal. The Service may allow you to request shredding or disposal earlier than the Storage Period. If you request shredding/disposal, you acknowledge the Mail Item will not be retrievable.
9.5 Safety and compliance overrides. Dappr may immediately refuse, isolate, return, surrender, or dispose of Mail Items if we reasonably suspect they are unlawful, dangerous, prohibited, or pose security, safety, or compliance risk.
9.6 Currency and valuables. Sending cash, currency, gift cards, prepaid debit cards, bearer instruments, precious metals, or other valuables to the Service Address is at your sole risk. Dappr and Mail Processing Partners are not responsible for any loss, theft, or misuse of such items and may refuse, return, or dispose of them.
10. Forwarding
10.1 Forwarding availability. Forwarding is available for most eligible Mail Items and to most destinations supported by available Couriers and service options. Availability may vary by origin, destination, size, weight, item category, and carrier rules.
10.2 Fees. You are responsible for all shipping, postage, handling, packaging, customs-related processing fees (if any), and any other forwarding-related charges. Dappr may require you to maintain a valid payment method and may charge your payment method at the time of request or shipment.
10.3 International forwarding. You are solely responsible for compliance with destination-country laws, import restrictions, sanctions, customs declarations, duties, taxes, and prohibitions. Dappr may refuse to forward internationally if we suspect noncompliance or risk.
10.4 Right to refuse forwarding. Dappr and Mail Processing Partners may refuse to forward any item if we reasonably suspect it violates carrier rules, destination jurisdiction requirements, sanctions/export controls, or this Agreement.
10.5 Risk of loss; carrier responsibility. Dappr is not a common carrier. Once a Mail Item is tendered to a Courier (or otherwise processed for forwarding), delays, loss, theft, seizure, damage, and nondelivery are the responsibility of the Courier and/or applicable authorities, not Dappr.
11. Identity Verification; USPS Form 1583; Additional Requirements
11.1 Verification required. Use of the Service requires identity and authorization verification. Dappr may require additional verification beyond Dappr’s standard account verification flow.
11.2 USPS Form 1583. You acknowledge that USPS Form 1583 (or a successor form/process) may be required to authorize receipt of mail at the Service Address. Where required:
(a) completing the form accurately and completely is your responsibility;
(b) notarization may be required and is your responsibility;
(c) you must provide any required identification documents and supporting information;
(d) you must keep the information current and provide updates upon request; and
(e) Dappr may suspend or terminate the Service if you fail to complete or maintain required authorizations.
11.3 Government and law enforcement requests. You acknowledge Form 1583 and related records may be retained and disclosed as required by law, including in response to requests from USPS, law enforcement, or other governmental agencies.
12. Suspension, Termination, and Effect of Termination
12.1 Customer cancellation. You may cancel the Service as described in the Dappr product experience or support documentation. Unless otherwise stated in Order Documents, cancellation is effective at the end of the then-current billing period. The Service may continue through the remainder of that billing period.
12.2 No refunds. Fees are non-refundable as described in Section 13, including upon cancellation.
12.3 Dappr suspension/termination for cause. Dappr may suspend or terminate the Service immediately (in whole or in part) if we reasonably determine that:
(a) you violated this Agreement, the Platform Terms, or applicable law;
(b) you failed to complete identity verification or required authorizations (including Form 1583 where required);
(c) you failed to pay amounts due;
(d) your usage is unreasonably excessive or operationally burdensome;
(e) you used the Service Address for unlawful, illegitimate, fraudulent, misleading, or prohibited purposes;
(f) you receive prohibited items or Unacceptable Mail;
(g) we receive a request/order from USPS, law enforcement, a court, or other governmental authority; or
(h) continued service would create legal, compliance, safety, security, or reputational risk.
12.4 Dappr termination or modification for convenience. Dappr may modify, suspend, or discontinue the Service (or any feature) at any time. If Dappr terminates the Service for convenience, remedies (if any) are governed by the Platform Terms and Order Documents.
12.5 Effect of termination. Upon expiration, cancellation, suspension, or termination:
(a) you may lose access to some or all Service features;
(b) Dappr may stop accepting new Mail Items and may return/refuse incoming Mail Items;
(c) Dappr may cancel pending requests/orders related to mail handling;
(d) Dappr has no obligation to forward Mail Items unless you have paid all required fees and provided all required instructions before termination; and
(e) Mail Items may be handled under Section 9 (including shredding/disposal), subject to operational constraints.
13. Fees, Billing, Price Changes, and Plan Limits
13.1 Fees and billing governed by Order Documents. You agree to pay all fees and charges for the Service as described in Order Documents and Dappr documentation, including:
(a) subscription fees (monthly or annual);
(b) forwarding and shipping/handling fees;
(c) overage fees (including for scanning, storage, volume, special handling); and
(d) check deposit fees (if applicable).
13.2 No refunds; service through billing period. All fees are non-refundable to the maximum extent permitted by law. If you cancel, the Service will typically continue through the end of the current billing period, and no refunds or credits will be provided for unused time.
13.3 Price and limit changes. Dappr may change pricing, introduce new charges, and change limits or eligibility rules at any time, with or without notice, except to the extent notice is required by applicable law. Your continued use of the Service after an effective date constitutes acceptance.
13.4 Taxes. Fees do not include taxes unless stated otherwise. You are responsible for all applicable taxes, duties, and governmental charges.
14. Data, Retention, and Deletion
14.1 Content retention. Dappr will retain Content in your Dappr account until you delete it, subject to this Agreement, the Platform Terms, and technical/backup constraints.
14.2 Post-termination deletion. After the Service ends, Dappr may delete Content no earlier than thirty (30) days after end-of-service. Dappr may retain certain Service Data longer as required for compliance, disputes, enforcement, security, audit, backups, or legal obligations.
14.3 Privacy. Dappr’s collection, use, and disclosure of personal information is governed by the Privacy Policy.
15. Acceptable Use; Prohibited Uses and Items
15.1 General rule. You may not use the Service for any unlawful, illegitimate, or fraudulent purpose, or for any purpose prohibited by USPS regulations or other carrier rules.
15.2 Prohibited items and conduct. Without limitation, you may not cause delivery to the Service Address of:
(a) hazardous materials, explosives, illegal drugs, controlled substances, or other unlawful goods;
(b) items that are restricted or prohibited by applicable carrier rules or destination jurisdiction laws;
(c) items intended to facilitate fraud, money laundering, sanctions evasion, terrorist financing, or other unlawful activity; or
(d) C.O.D. items (cash-on-delivery), which may be refused.
15.3 Compliance with anti-misleading laws (California). If you use a California Service Address for commercial purposes, you agree to comply with applicable laws governing PMB services and advertising, including laws prohibiting unfair competition and false advertising.
16. Third-Party Providers; No Direct Relationship; Third-Party Beneficiaries
16.1 Subcontracting. Dappr may use Mail Processing Partners and other subcontractors to perform the Service. You authorize Dappr to share information with these providers as necessary to provide the Service (including identity/authorization artifacts where required).
16.2 Sole point of contact. Customer support and billing for the Service are handled by Dappr. You will not have a direct support or billing relationship with Mail Processing Partners.
16.3 Third-party beneficiaries. Mail Processing Partners are intended third-party beneficiaries of Sections 7–10, 12, 15–18 (and any other sections that by their nature are intended to protect them), and may enforce those provisions to the extent applicable.
17. Disclaimers
17.1 As-is; as-available. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. Dappr disclaims all warranties to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
17.2 No SLA; no credits. Dappr does not guarantee any service level, processing time, delivery time, scan availability time, or uptime. Dappr does not offer outage credits or service credits.
17.3 No responsibility for mail delivery performance. Dappr is not responsible for Couriers’ performance, including delays, loss, theft, damage, misdelivery, seizure, or nondelivery.
17.4 No liability for lost or damaged mail. To the maximum extent permitted by law, Dappr and Mail Processing Partners have no liability for lost, stolen, damaged, destroyed, delayed, or misprocessed Mail Items or for any resulting harm.
18. Limitation of Liability
18.1 Exclusion of certain damages. To the maximum extent permitted by law, in no event will Dappr or its affiliates, officers, directors, employees, agents, or Mail Processing Partners be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, loss of data, or business interruption, arising out of or related to the Service or this Agreement.
18.2 Liability cap. To the maximum extent permitted by law, Dappr’s aggregate liability arising out of or related to the Service will not exceed the amount paid by Customer for the Service in the period specified by (or if unspecified, as reasonably determined under) the Platform Terms, and in all cases will be limited as permitted by applicable law.
18.3 Essential purpose. You acknowledge these limitations are a fundamental basis of the bargain and apply even if a remedy fails of its essential purpose.
19. Indemnification
You will defend, indemnify, and hold harmless Dappr, its affiliates, and Mail Processing Partners (and their respective officers, directors, employees, and agents) from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
(a) your use of the Service Address or Service;
(b) Mail Items you cause to be delivered, forwarded, deposited, or otherwise handled;
(c) your violation of this Agreement, the Platform Terms, carrier rules, or applicable law;
(d) any allegation that you misrepresented the Service Address as a physical office or registered agent address; or
(e) any dispute between you and any sender, recipient, customer, government agency, or other third party relating to Mail Items or Content.
20. Dispute Resolution; Governing Law; Venue
20.1 Governing law. This Agreement is governed by the laws of the State of California, without regard to conflict-of-laws rules.
20.2 Dispute resolution. Disputes are subject to the arbitration and dispute resolution provisions in the Dappr Terms of Use, including any opt-out rights, class action waiver, and rules governing where court proceedings may be brought.
20.3 Venue for court matters. To the extent any dispute is not subject to arbitration (or must be brought in court), exclusive venue lies in the state or federal courts located in Santa Clara County, California, and you consent to personal jurisdiction there.
21. Notices
Dappr may provide notices to you electronically (including through the Dappr product, email, or other reasonable means). You are responsible for keeping your contact information current in Dappr.
Legal notices to Dappr must be sent to Dappr at the address and/or email specified in the Terms of Use (or as updated by Dappr from time to time).
22. Miscellaneous
22.1 Changes to this Agreement. Dappr may update this Agreement at any time. Changes are effective upon posting in the Dappr product, on dappr.com, or otherwise making the updated Agreement available. Continued use of the Service after the effective date constitutes acceptance.
22.2 Severability. If any provision is unenforceable, the remainder will remain in effect.
22.3 Assignment. You may not assign this Agreement without Dappr’s prior written consent. Dappr may assign this Agreement in connection with a merger, acquisition, reorganization, or sale of assets.
22.4 Entire agreement. This Agreement, the Platform Terms, and Order Documents constitute the entire agreement regarding the Service and supersede prior communications on this subject.
APPENDIX A — OPERATIONAL LIMITATIONS (NON-EXHAUSTIVE)
Without limiting the Agreement:
Non-scannable categories may include magazines, books, brochures, catalogs, ballots, and other items designated in-product or in documentation.
Dappr may refuse to process Mail Items that are unreasonably excessive in volume or handling requirements.
Dappr may impose limits on size, weight, item type, and handling requirements at any time.
APPENDIX B — CALIFORNIA ACCEPTANCE FOR SERVICE OF PROCESS (IF YOU SELECT A CALIFORNIA SERVICE ADDRESS)
This acknowledgement is required by Section 17538.5 of the California Business and Professions Code.
Any person obtaining private mailbox receiving service in the State of California must read and acknowledge receipt of the following statement, which is to be kept on file by the CMRA that provides mailbox receiving services and made available, upon demand, to the Department of Consumer Affairs or any law enforcement agency conducting an investigation.
By requesting and obtaining use of a private mailbox receiving service in the State of California, you acknowledge that:
You are obligated to disclose your actual home address or place of residence on USPS Form 1583 (or another form as may later be developed) and you further agree that you will provide prompt written notice to the CMRA of any subsequent change in your home address or place of residence.
By signing up for the Service, you irrevocably authorize the CMRA to act as your agent for service of process to receive any legal documents that may be served to you. This authorization shall continue from the date of this Agreement until two (2) years after your mailbox receiving service has been terminated.
You understand that the CMRA will (A) place a copy of the documents or a notice that the documents were received into your mailbox or other place where you usually receive mail (unless your mailbox receiving service has been terminated), and (B) send all documents by first-class mail to the home or other address last known to the CMRA.
You further acknowledge that use of a private mailbox receiving service for commercial purposes in the State of California requires you to comply with all applicable laws, including Section 17538.5 of the Business and Professions Code and laws prohibiting unfair competition and false advertising.
APPENDIX C — CHECK DEPOSIT ADDENDUM (IF ENABLED)
If Dappr offers check deposit under your plan, the following applies in addition to the Agreement:
Authorization. You authorize Dappr and its service providers to process and deposit checks you receive via the Service to a bank account you designate in Dappr, using one or more financial institutions, payment networks, or processing vendors.
Your responsibilities. You represent and warrant that:
(a) you are authorized to deposit each check you submit for deposit;
(b) you are authorized to instruct deposits to the destination account; and
(c) all information you provide (including account and routing numbers) is accurate.
You will indemnify Dappr for losses arising from inaccurate information or unauthorized deposits.
Compliance. You agree to comply with all applicable rules and laws for check deposit and funds transfers, including network rules (including NACHA rules to the extent any transactions are processed via ACH) and applicable banking regulations.
No guarantee; rejection rights. Dappr may reject any check deposit request for any reason, including compliance or risk reasons.
Review and error reporting. You agree to promptly review deposit confirmations and account activity and notify Dappr of suspected errors or unauthorized activity within the timeframes specified in-product or in documentation (or if unspecified, within a commercially reasonable time).
Limitations. Dappr is not responsible for errors or failures by banks, networks, Couriers, or third parties, and liability is limited as stated in the Agreement and Platform Terms.